Last Updated: February 20, 2026
Thank you for shopping with Hit Leather Jackets.
Although our brand name is Hit Leather Jackets, this Return & Refund Policy applies specifically to our Pots & Planters collection sold through our WordPress online store.
We want you to feel confident when shopping with us. If something isn’t right, we’re here to help.
Return Window
You have 30 days from the date of delivery to request a return.
If more than 30 days have passed since your item was delivered, unfortunately, we cannot offer a refund or exchange.
Eligibility for Returns
To qualify for a return, your item must:
- Be unused and in the same condition as received
- Be in original packaging
- Include all tags, inserts, and accessories
- Be accompanied by proof of purchase (Order Number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized Pots & Planters (unless defective)
- Gift cards
- Final sale or clearance items (if marked as such)
Condition-Specific Notes for Pots & Planters
Please note:
- Minor variations in color, texture, or finish may occur due to lighting or screen differences.
- Small variations in handcrafted or decorative finishes are not considered defects.
- Damage caused by improper handling after delivery is not eligible for return.
If your planter arrives cracked, chipped, or broken due to shipping, please contact us within 48 hours with clear photos.
Restocking Fee
We do not charge any restocking fees on eligible returns.
Return Shipping Costs
Who pays for return shipping depends on the reason:
If the item is defective, damaged, or incorrect:
- We will cover the return shipping cost.
- A prepaid return shipping label will be provided.
If you changed your mind (customer remorse):
Examples:
- Ordered the wrong size
- Ordered the wrong color
- No longer needed the item
In these cases:
- You are responsible for the return shipping cost.
- Shipping fees are non-refundable.
How to Start a Return
Please follow these steps carefully:
Step 1:
Email us at [email protected]
Include:
- Your Order Number
- Reason for return
- Photos (if damaged or defective)
Step 2:
If approved, we will send you:
- Return instructions
- Return shipping label (if applicable)
Step 3:
Pack the item securely in its original packaging and ship it to:
134 N Main St
Sumter, SC 29150
USA
Important: Items sent without prior approval will not be accepted.
Refund Process
Once your return is received and inspected:
- We will notify you within 2 business days.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank.
Processing times may vary depending on your financial institution.
If you still need assistance, please contact us.
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
For size or style changes:
You are responsible for shipping costs. In many cases, we recommend:
- Returning the unwanted item for a refund
- Placing a new order for the desired item
Cancellations
Orders may only be canceled within 12 hours of purchase.
Once the order has been processed or shipped, cancellation is no longer possible.
Contact Us
If you have questions about our Return & Refund Policy, please contact us:
Support 24/7
Store Name: Hit Leather Jackets
Phone: +1 854-229-3133
Email: [email protected]
Address: 134 N Main St, Sumter, SC 29150, USA
Business Day: Monday to Friday (9 AM – 5 PM)