At Hit Leather Jackets, we are committed to providing quality products to our customers. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return:
- The item must be unused, in the same condition that you received it.
- The item must be in the original packaging.
- Proof of purchase (receipt or order number) must be provided.
Non-returnable items include:
- Gift cards
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund immediately, but it may take 7 to 10 business days for the amount to appear in your bank account.
Late or Missing Refunds
If you haven’t received a refund within the stated period:
- Check your bank account or credit card company.
- Contact your bank or financial institution; there is often some processing time before a refund is posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
Exchange
Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately at [email protected] so we can resolve the issue promptly.
Free Exchanges: Eligible items can be exchanged at no cost. If you need assistance, contact our support team for help.
No Restocking Fees Easy Returns: We do not charge restocking fees. Whether you’ve changed your mind or encountered an issue with your order, our return process is simple and hassle-free.
Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, notify us within 3 days of receipt with photos of the issue so our support team can assist you promptly.
International Returns: International returns are free; however, any applicable customs duties or import taxes will be the customer’s responsibility. Due to varying customs regulations, we recommend reaching out to us for detailed support based on your location.