Last Updated: February 15, 2026
Welcome to the Hit Leather Jackets FAQ section. Below you’ll find answers to the most common questions about our men’s and women’s leather jackets, orders, shipping, returns, and more.
Products & Sizing
What materials are your jackets made from?
Our jackets are crafted from high-quality genuine leather and premium lining materials. Product details (leather type, lining, hardware) are clearly mentioned on each product page.
How do I choose the correct size?
We recommend checking our Size Guide before placing your order. Measure your chest and compare it with our size chart for the best fit.
If you’re unsure, you can email us with your measurements for guidance.
Will the leather look exactly like the photos?
We try to display colors and textures as accurately as possible. However:
- Screen settings may cause slight color variations.
- Natural leather may have slight texture and grain differences.
These are normal characteristics of genuine leather.
Do you offer custom or personalized jackets?
Yes, selected styles may be eligible for customization. Please contact us before placing your order to confirm availability.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer Free Standard Shipping within the United States.
How long does delivery take?
- Processing Time: 1–3 business days
- Shipping Time: 3–7 business days
- Total Delivery Time: 4–10 business days
Delivery times may vary due to holidays or carrier delays.
How can I track my order?
Once your order ships, you will receive a tracking number via email. Tracking usually activates within 24–48 hours.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window from the date of delivery.
Items must be:
- Unworn
- Unused
- With original tags attached
- In original packaging
Who pays for return shipping?
- If the item is defective, damaged, or incorrect, → We cover return shipping.
- If you ordered the wrong size or changed your mind, → You are responsible for return shipping.
How long does it take to receive a refund?
After we inspect your returned item:
- Approval is issued within 2 business days.
- Refunds are processed within 5–7 business days to your original payment method.
Payments & Security
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
All payments are securely processed using encrypted payment systems.
Is my payment information secure?
Yes. Our website uses SSL encryption and secure third-party payment gateways. We do not store your full card details.
Orders & Modifications
Can I cancel or modify my order?
Yes. You may request changes within 24 hours of placing your order.
After 24 hours, modifications or cancellations may not be possible.
What if I entered the wrong address?
Please contact us within 24 hours.
We are not responsible for lost packages due to incorrect shipping details provided at checkout.
Product Care
How do I care for my leather jacket?
- Avoid prolonged exposure to moisture.
- Store in a cool, dry place.
- Use a leather conditioner occasionally.
- Do not machine wash.
For deep cleaning, consult a professional leather cleaner.
Contact Information
Still have questions? We’re here to help.
Hit Leather Jackets is operated by Aether Serve LLC
Business Name: Aether Serve LLC
Store Name: Hit Leather Jackets
Company No: 243142101
Phone: +1 659-217-9113
Email: [email protected]
Business Address: 2218 Moon View Dr, La Puente, CA 91745, USA
Business Hours: Monday – Friday (9:00 AM – 6:00 PM)